Returns & Refunds

Return window

You have 15 days from receipt of your order to change your mind and return an item, without having to give a reason and without any penalty. This goes beyond the legal minimum of 14 days under French consumer law, which governs our Terms of Sale.

How to return an item

To make a return:

• Contact us through our contact page within the 15-day window above, including your order number and the item you would like to return.
• We will send you the return address (in France) and instructions.
• You then have 14 more days from your request to ship the item back to us.

Condition of returned items

Items must be returned unworn, in their original condition, with their packaging, tags and any certificates of authenticity.

For hygiene reasons, earrings can only be returned if their original packaging is still sealed. Once the packaging has been opened, they are no longer eligible for return, unless the item is defective or we made a mistake.

Return shipping costs

Return shipping to France is at your expense, unless the item is defective or damaged, or we made a mistake with your order (in which case we also refund your return shipping costs). We recommend using a trackable shipping method, as we cannot be held responsible for parcels lost on their way back to us.

Refunds

Once we have received the item and checked its condition, we will issue your refund within 14 days at the latest, using the same payment method you used for your order.

Defective item or shipping error

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible through our contact page, with a photo if possible. We will offer you an exchange or a full refund, return shipping included.

Questions

For any question about a current or upcoming return, our team is available through our contact page. See also our shipping information and our Terms of Sale.